WITH YOU SINCE 2005 The Ghezzi Family The birth of the Residenza delle Rose in December 2005, by the will of the Ghezzi family, was an act of dedication and commitment to the elderly. Its main purpose was and remains to offer high-quality hospitality and assistance to those in need of care, ensuring a safe and welcoming environment. The Residenza is committed to providing comprehensive socio-healthcare services, including medical, nursing, rehabilitative, and social assistance, also aimed at non-self-sufficient individuals. The primary goal is to meet the needs of the guests, respecting their individuality, will, and well-being. The staff of the Residenza is committed to creating an environment where every guest can live with dignity and respect, ensuring a high quality of life and promoting autonomy and social inclusion. Special attention is paid to maintaining the confidentiality and privacy of each guest, ensuring compliance with laws on the protection of personal data and professional secrecy. The Residenza delle Rose has obtained ISO 9001 certification from SGS, which testifies to its commitment to excellence and continuous pursuit of quality in the services offered, observing the needs of its guests and ensuring high standards of care. INTEGRITY Our staff is constantly committed to understanding and meeting the needs of each resident, working in collaboration with them and their families to ensure a higher level of well-being and satisfaction. Our role goes beyond mere physical assistance by creating meaningful connections and promoting a sense of belonging and joy of living. CENTRALITY The person-centered approach is the beating heart of every service at the Residenza delle Rose. Here, each resident is recognized as a unique and valuable individual, and this is the fundamental principle that guides every action and decision of our staff. We recognize that each person has their own story, personality, desires, and unique needs, and we tirelessly work to create personalized care pathways that respect and enhance their individuality. EXCELLENCE Our residence benefits from the collaboration of nurses with various specializations such as: healthcare workers, care assistants recognized by the Swiss Red Cross, in compliance with the directives and controls of the hygiene office of the Canton of Grisons. Continuous training allows us to have specialized collaborators in palliative care, wound care, rehabilitation, and Alzheimer's care. Most healthcare collaborators have training in Gentle Care and Validation methods. Nursing service is guaranteed 24 hours a day, including weekends. Each guest is evaluated by nurses and the responsible doctor, who analyze their needs, providing correct and personalized assistance. TRANSPARENCY The Residenza delle Rose is committed to promoting a culture of transparency and open communication, based on active listening, respect for confidentiality, and involvement of stakeholders. When it comes to important decisions regarding the care and well-being of guests, the Residenza delle Rose is committed to involving stakeholders as much as possible. This may involve the involvement of guests themselves, their families, and staff in planning and implementing personalized care programs. These values are fundamental to creating an environment where guests feel listened to, respected, and involved in their own care and recovery. QUALITY SAFETY WELL-BEING The Residenza provides socio-healthcare services of a medical, nursing, rehabilitative, and social nature to the elderly, even those who are not self-sufficient. The goal is a high level of quality, offering the best possible service, seeking to fulfill the needs of the guest, highlighting their desires, will, expectations, and well-being. SERVICES We awaken joy, regain strength: our services for your total well-being The character and hotel-like atmosphere make this residence an excellent place for rest and care, whose goal is a high level of quality and service for complete satisfaction of the guest's needs. The services provided in the facility are based on the principle of respecting the individual and their characteristics, ensuring freedom of movement, opinion, and expression in all its forms. The kitchen staff ensures the preparation of healthy and balanced meals, taking into account the caloric needs, tastes of the guests, seasons, and special diets requested by the medical service. Relatives have the opportunity to consume meals inside the facility, with prior notice.