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Blood donation appointments The Basel Blood Donation Centre is a charitable foundation and a member of the blood donation service SRK. We have a mandate from the federal government to provide blood products to the health facilities in the Basel region. To this end, we maintain a blood donation centre in Basel's city centre and a collection point in the Liestal Cantonal Hospital. We regularly conduct mobile blood donation campaigns in the municipalities. We produce the blood products in the centre and operate an immunohaematological laboratory accredited by the SAS. The donated blood is used to care for people who have suffered major blood loss following accidents or operations. It is also used to treat cancer, leukaemia or other diseases. Around 50% of the blood needed in our region is lacking. In order to cover the entire demand, we have to buy blood products from the rest of Switzerland. Take heart and donate your most precious good! Donations

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The point of contact for all of your requests You have a question about your insurance contract, an announcement to make or you need information? Our Customer Services are your exclusive point of contact. www.groupemutuel.ch/contactus Write to us or contact us by phone: we will provide an answer as quickly as possible. Our Customer Services are available Monday to Friday, from 08.00 to 18.00: Hotline 0848 803 111 l Email clients@groupemutuel.ch One single address for sending medical invoices (original documents) and letters: Groupe Mutuel, Rue des Cèdres 5, 1919 Martigny prestations@groupemutuel.ch In approximately 40 agencies and 6 service centres throughout Switzerland, our employees are available to welcome and advise you. Opening hours : from 8.00 to 12.00 and 13.30 to 17.00 (incl. on the eve of public holidays). Make life easier thanks to your Customer Area • Scan and send your invoices instantly • Consult your documents and refunds • Modify your contracts and personal data Download the application from your App Store Questions about the Customer area? • Your frequently asked questions on the Customer Area - Groupe Mutuel • Call our hotline on 058 758 71 71 (Monday to Friday, 8am to 6pm) • Write to us at customer.area@groupemutuel.ch

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